PVcomBank 2026 Annual General Meeting: Building a Flexible, Customer-Centric Banking Model
On June 27, 2026, Joint Stock Commercial Bank of Vietnam (PVcomBank) successfully held its 2026 Annual General Meeting of Shareholders in Hanoi. The meeting approved all important contents with a comprehensive innovation orientation, aiming to build a flexible banking model centered around customers in the context of digital transformation and increasingly fierce competition in the financial sector.
Background and Strategic Vision
In the context of comprehensive economic development and the continuous advancement of financial technology (FinTech), PVcomBank has identified operational model transformation as a critical factor to maintain competitive advantage. The 2026 Annual General Meeting of Shareholders marks a significant turning point in the bank's development strategy, focusing on optimizing customer experience and enhancing operational efficiency.
Key Resolutions Approved
The meeting approved all six important items on the agenda, including:
- Report on business results for 2025 and business plan for 2026
- Report from the Board of Directors on the bank's operational status
- Report from the Board of Supervisors on the bank's operational status
- Profit distribution plan for 2025
- Resolution on electing additional members to the Board of Directors for the 2022-2027 term
- Resolution on the plan to issue shares to increase charter capital
Strategic Banking Model Transformation
Mr. Nguyen Van A - Chairman of the Board of Directors of PVcomBank - emphasized: "We have identified customers as the center of all operations. A flexible banking model will enable PVcomBank to quickly adapt to market changes and better meet the diverse needs of customers."
New Strategic Pillars
PVcomBank's flexible banking model is based on five main pillars:
| Pillar | Objective | Implementation Timeline |
|---|---|---|
| Digital Technology | Convert 100% of services to digital platforms | 2026-2028 |
| Customer Experience | Increase customer satisfaction score by 50% | 2026-2027 |
| Sustainable Finance | Reduce paper usage in transactions by 30% | 2026-2029 |
| Human Resources | Train 100% of employees in digital skills | 2026-2028 |
| Risk Management | Optimize risk management system | 2026-2027 |
Specific Implementation Solutions
To realize the flexible banking model, PVcomBank has proposed a series of breakthrough solutions:
Strong Technology Investment
- Implementation of next-generation core banking system
- Development of PVcomBank NextGen digital banking application with intelligent and personalized interface
- Building an AI platform to analyze customer behavior and recommend suitable products
- Application of blockchain in cross-border payment services
Operational Network Optimization
The bank will restructure its branch network by reducing the number of traditional branches and enhancing automatic transaction points (ATMs, Smart Banking) and online services. The goal is to have 70% of transactions conducted through digital channels by 2028.
Diverse Product Development
To meet diverse customer needs, PVcomBank will focus on developing:
- Personalized financial services based on big data analytics
- Products for specific customer segments (students, retirees, small and medium enterprises)
- ESG (Environmental, Social, and Governance) services for corporate customers
- Comprehensive financial solution packages for households
Market and Shareholder Reactions
PVcomBank's flexible banking model transformation strategy has received strong support from shareholders. At the meeting, 99.8% of shareholders voted in favor of the important resolutions, showing strong confidence in the bank's new development direction.
Ms. Thi Tran B - a representative of major shareholders - shared: "PVcomBank has made the right moves in digital transformation. Placing customers at the center will help the bank create sustainable competitive advantages in the long term."
Conclusion and Outlook
The 2026 Annual General Meeting of Shareholders of PVcomBank has clearly defined the bank's development path for the coming period. With a flexible banking model centered around customers, PVcomBank expects to enhance its market position, achieve sustainable growth, and create greater value for shareholders.
According to the plan, PVcomBank will complete the model transformation by 2028, becoming one of the leading digital transformation banks in Vietnam, with the ability to quickly adapt and flexibly meet customer needs in any market conditions.